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FAQs

Everything You Want To Know

What apartment homes and floorplans are available?

Heartwood offers one, two, and three bedroom apartment homes across four floorplans. Heartwood also offers three and four bedroom standalone cottage style homes. Contact the leasing office for current availability and pricing.

What community amenities are available?

Residents enjoy an impressive array of resort-style amenities, including a Sports Lounge, resort-style pool, modern fitness center, yoga room, co-working space, and golf simulator. The pet-friendly community also features a dedicated pet spa, while outdoor amenities include a pickleball court and scenic walking trail. Additional conveniences include electric-vehicle charging stations, bike storage with repair facilities, and convenient ground-floor retail.

What apartment features are included?

Homes feature granite countertops, stainless steel appliances, wood-style plank flooring, and a full-size washer and dryer. Select standalone cottage homes offer the added convenience of screened porches and two-car garages, providing an elevated living experience with additional private outdoor space and parking.

Is Heartwood a new community, and when will leasing begin?

Yes! Heartwood is a brand-new community offering thoughtfully designed apartments and standalone cottage homes, complemented by resort-style amenities and modern conveniences. Leasing is expected to begin in December 2026, giving residents the opportunity to be among the first to call Heartwood home.

Where is Heartwood located?

Heartwood is located at 1600 Broadwood Acres Rd Mebane, NC 27302. Contact the leasing office at (Waiting for Tracking Number) for directions or to schedule a tour.

What is the surrounding area like?

Heartwood offers convenient access to the best of Mebane and the surrounding Triangle and Triad regions. Located just five minutes from Downtown Mebane, residents enjoy easy access to I-40 and I-85, making it simple to connect to major hubs including Durham, Greensboro, and Chapel Hill. Whether commuting to work, exploring nearby dining and entertainment, or enjoying everything the region has to offer, Heartwood provides a well-connected location with small-town charm and big-city convenience.

What dining, shopping, and attractions are nearby?

Heartwood puts residents just minutes from the best of Mebane, including Downtown Mebane’s locally owned shops and restaurants such as 2 Twelve Seasonal Kitchen + Bar, Bright Penny Brewing, and Junction on 70. Tanger Outlets Mebane is also nearby, offering popular retailers including Nike, Coach, Michael Kors, and J.Crew Factory. With convenient access to I-40 and I-85, residents can enjoy the charm and convenience of Mebane while staying connected to the surrounding Triangle and Triad.

What schools serve this community?

Heartwood is located in Mebane, NC, within the Alamance-Burlington Schools district. Public school options serving the area include Audrey W. Garrett Elementary School, Hawfields Middle School, and Eastern Alamance High School. A notable private school option is Bradford Academy. School assignments and enrollment requirements can change, so prospective residents should confirm current attendance zones, availability, and enrollment requirements directly with Alamance-Burlington Schools and the applicable schools.

What fees should I expect before moving in?

Move-in costs may include an application fee of per applicant, administrative fee , deposit, prorated rent, and any applicable pet or utility-related charges. The leasing team can provide available fee information before you apply and a final summary before lease signing or move-in, so there are no surprises.

Are shorter term and longer term leases available?

Yes, short and longer-term lease options may be available. Availability, lease terms, pricing, and applicable fees may vary by community and apartment home. Our leasing team will be happy to review current options and help you find the lease term that best fits your needs.

What is included in rent, and are utilities included?

Rent generally includes your base monthly rent for the apartment home. Additional recurring charges, such Internet/Cable Fee, Pest Control Fee, Package Acceptance Fee, Liability Waiver fee, and applicable pet rent, or other lease-related charges, may apply depending on the community and lease terms. Utility requirements also vary by community and apartment home. Some utilities may need to be placed in your name before move-in, while others may be billed through your resident account. The leasing team will provide a complete breakdown of costs and any required utility setup instructions prior to your move-in date.

Is liability coverage or renters insurance required?

Residents are required to maintain a minimum of $100,000 in liability coverage. Residents are required to participate in the community’s liability coverage program for an additional monthly charge of $20. Please contact the leasing office for current requirements and options.

What is the pet policy?

Our community is pet-friendly, with cats and dogs welcome. Pet policies, including breed restrictions and two pet max restrictions. Pet related fees include a one-time pet fee of $350 for the first pet and $150 for the second pet, in addition to $20 pet rent, per pet. Please contact the leasing office for the most current pet policy details.

How do I apply and are there screening requirements?

You can apply online through the website or contact the leasing office for assistance. Application approval is based on the community’s rental criteria, which may include income qualifications, credit history, rental history, background screening, and other applicable requirements. The leasing team can provide current criteria and answer any questions before you apply.

What should I expect on move in day?

On move-in day, the leasing team will provide instructions for accessing your apartment home, along with any community-specific information you need to get settled. Your apartment home will be inspected and prepared prior to your arrival. If you notice anything that needs attention after move-in, please submit a service request or contact the office.

What can I access in the resident portal ?

Residents can use the resident portal to manage common account needs, including rent payments, service requests, and select lease or account information. If you need assistance accessing the portal, please contact the leasing office.

How do I submit a maintenance request, and what qualifies as an emergency?

The easiest way to submit a service request is through the resident portal. You may also contact the leasing office directly. Response times vary based on the type of request, and the team will communicate timing and next steps if additional work is required. Emergency maintenance is generally limited to urgent issues that require attention before the next business day, such as major active leaks, lack of water, certain electrical issues, or loss of heating or air conditioning as required by law or community policy. For immediate assistance, contact the after-hours emergency maintenance line. If you are unsure whether your issue qualifies, please call for guidance.

How does pest control work?

Preventive pest control services are provided as part of the community’s maintenance program. If you experience pest-related concerns, please submit a service request or contact the leasing office so the team can coordinate next steps.

How do package deliveries work?

Packages can be delivered to your door or to the designated package room. It is important that you provide specific delivery instructions should you prefer one of the available delivery methods. Please contact the leasing office for details specific to your community.
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